FAQS
Manufacturing materials
Your garment is made with 100% French Terry 450 cotton fabric of the highest quality. It has accessories and details made of spandex, polyester and PVC rubber. No animal source materials were used in its manufacture, that’s why your garment is proudly 100% vegan & cruelty free.
Purchase policy
Our garments are designed for a variety of 4 sizes, but given the phenotypic variability of each person, we highly recommend that before making your purchase, you check our sizes chart and compare them with those of garments that fit you satisfactorily, to determine which of our sizes adapts to your particular characteristics. Please note that the dimensions are approximate and the colors in the photographs are for reference, so they may have a slight variation from the actual product.
Shipping Policies
When you make your purchase through this page, we will proceed to prepare your order and ship it through the regular service of the United States Postal Service (USPS). You will receive a tracking number in your email that will allow you to track the shipment and know the estimated delivery date. On average, you will be able to receive your order in the next 7 business days, however, we are not responsible for delays over the estimated delivery times that are caused by the parcel service, and you understand and accept that such factors are beyond our control and responsibility.
Please ensure that you provide a correct, valid, complete and secure delivery address, with the necessary details for it to be successful. Under no circumstances will the company be responsible for orders that are lost, stolen or delivered to an incorrect location, especially if the delivery address provided by you is incorrect, incomplete or unsafe. In those cases in which orders are returned to us due to insufficient address information, we will be happy to resend your order to the new address that you provide as corrected, for which you must cover the costs of the new shipment.
Return and refund policy.
As soon as you receive your garment, we strongly request that you examine it carefully for any discrepancies in its characteristics. We also ask that you try it on, being very careful not to get it dirty or stained with any beauty or personal care products, or damage it. If you find any disagreement, we ask that you please notify us immediately at info@mmstar82.com, supporting your details with photographs and/or videos of what causes you disagreement and we will gladly proceed to attend to your case and, if applicable, offer you the exchange or return possibilities.
If the characteristics of the garment do not meet your expectations, they may be exchanged or returned within a period of no more than 15 continuous days, as long as they have not been used, damaged or altered. Any garment with signs of use such as dirty, washed, ironed, or with traces of sweat, makeup, perfume, deodorant or any personal care substance, or that is incomplete, damaged or altered will be considered valid for a return or refund, and If a return or refund is not feasible, the used, damaged, altered or incomplete garment may be returned to you at your expense.
Direct deliveries
We can make direct deliveries to the following cities in Greater Miami: Miami, Hialeah, Miami Gardens, Miami Beach, North Miami, Coral Gables, Doral, North Miami Beach, Aventura, Miami Lakes, Hialeah Gardens, Sunny Isles Beach, Opa-locka , Miami Springs, Sweetwater, Key Biscayne, South Miami, Miami Shores, North Bay Village, West Miami, Surfside, Bay Harbor Islands, Biscayne Park, Bal Harbour, Virginia Gardens, El Portal, Golden Beach, Medley, Indian Creek, whenever We have successfully received your order at least 48 hours in advance and you understand that it will be necessary to contact us to coordinate and determine a match in schedule availability between you and us to make the delivery. Some delivery charges may apply.